Return & Refund Policy

Effective Date: August 2026

At Tempt Vape, customer satisfaction is important to us. Because many of our products are age-restricted and intended for personal use, certain products cannot be returned once they have been shipped or delivered.

Please read this policy carefully before submitting a return or refund request.

Return Requests

Eligible products may be considered for return within 14 days after delivery.

To request a return, you must contact our customer support team before sending any product back. Returns sent without prior approval may be refused or may not qualify for a refund.

Approval of a return request does not guarantee that the full purchase amount will be refunded. Returned items must first be received and inspected.

Items That May Be Eligible for Return

To qualify for a return, an item must generally:

• Be unused and unopened

• Be returned in its original condition

• Include the original box, packaging, and any included accessories

• Be free from damage, alteration, or signs of use

• Have valid proof of purchase or an order number

We reserve the right to determine whether a returned product meets these requirements.

Products That Cannot Be Returned

For health, safety, hygiene, and regulatory reasons, we generally do not accept returns of the following products:

• Disposable vape devices

• E-liquids or vape juice

• Pre-filled pods

• Cartridges

• Opened coils or replacement parts

• Products that have been opened, used, or activated

• Clearance, discounted, or final-sale products

If you are unsure whether an item is eligible for return, please contact us before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number

• Photos or videos clearly showing the issue

• A brief explanation of the problem

Our team will review the information and determine the appropriate resolution. Depending on the situation, this may include a replacement, exchange, store credit, or refund.

Please do not discard the item or its packaging until your claim has been reviewed.

Return Shipping & Fees

Unless the return is approved because of an error on our part or a verified defective product, customers are responsible for the cost of returning an item.

A 15% restocking fee may apply to approved returns resulting from:

• Ordering the wrong product

• Change of mind

• Accidental or duplicate orders

• Refusal of an eligible delivery

• Returns that are missing original packaging or included components

Any applicable fee will be deducted from the final refund amount.

Refunds

Once an authorized return has been received, our team will inspect the item.

If the return is approved, the refund will be issued to the original payment method. We aim to process approved refunds within 5 business days after the inspection is completed.

Depending on your payment provider or financial institution, additional time may be required before the refund appears in your account.

Please note:

• Original shipping charges are not refundable

• Return shipping costs may be deducted or remain the customer’s responsibility

• Restocking fees, when applicable, will be deducted from the refund

• Only approved and eligible returned items qualify for a refund

Exchanges

We do not offer standard exchanges for products that were ordered incorrectly or are no longer wanted.

However, if you receive a verified defective, damaged, or incorrect item, we will review your claim and provide an appropriate solution.

Any replacement is subject to product availability and verification of the reported issue.

How to Request a Return

Before sending anything back, please contact us at Info@temptvape.com.

Include the following information in your email:

• Your full name

• Order number

• The item you wish to return

• Reason for the return

• Photos or videos, if the product is damaged or defective

Our support team will review your request and provide further instructions if the return is approved.

Please do not send products to our address without receiving return authorization from Tempt Vape.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before it enters processing. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Contact Information

If you have questions regarding returns, refunds, or a specific order, please contact us:

Tempt Vape

Email: Info@temptvape.com
Website: www.temptvape.com